What if we have an emergency?

Because we are monitoring your system 24/7 we will probably know that there is a problem before you and we will call and advise you of the status. You will have a 24 hour emergency service number that you can call to put our team to work on any emergency. 24 hour service 1-866-637-0100
What contact will the management staff have with BML?
BML is always available to consult with you on any hot water needs. BML will provide an onsite orientation about the time leasing begins at a Teal System property. We will provide a follow up orientation when we start the equipment 2 to 4 weeks before the first unit is occupied. We will check in by phone the first day of occupancy and 1 week following. Our PM Service Tech will be on site bi-monthly performing scheduled predictive maintenance, checking in and out each visit. A Teal System account manager will contact you annually for a project review. You will be contacted by us anytime there is a service flag indicating some potential problem.


Where do the large construction savings come from?
With the Teal System you eliminate the electric water heaters. This also eliminates plumbing trim, electric trim and reduces the overall electric service to the property. You must add back cost for hot water loop piping, plumbing back flow preventer, boiler vent and a few other miscellaneous costs. The net savings are substantial.


Who maintains the water softener?
We provide all maintenance of the water softener or conditioner, including salt and resin.


Do residents think the Teal System has value?
YES THEY DO! Click Testimonials to see user comments.


Who do we contact with questions?
You may call 1-866-637-0100 or you can click INFO to e mail us. Once you become a Teal System user you will have an account manager dedicated to you and your property.


I am worried about the Teal System going down and the whole property being out of hot water.
Remember our ZERO Downtime Commitment and look at our success rate on this HOME page. See below "What does ZERO Downtime really mean". Don't worry your hot water system is a Teal System.


How does Boiler Management Ltd. (BML) make money?
We charge the resident a small boiler management fee in his monthly water and gas bill. This fee is generally more than offset by the energy savings the resident will see from using natural gas in lieu of electricity to heat water. Click RESIDENT SAVES to learn more.


Who maintains the equipment?
Through our ZERO Downtime Commitment, we are responsible for all maintenance and system monitoring. We also maintain the Teal System water softener and supply all the necessary salt and resin. All these costs are covered as part of the low boiler management fee which is included in the resident's water and gas bill.


Who owns what?
We own all the Teal System hot water equipment and we are responsible for its maintenance and ZERO Downtime operation. The property owner owns the hot water piping and is responsible for its maintenance.


How do our residents know how much money they are saving with the Teal System?
Every month we calculate the average savings the residents receive at every Teal System property. Anyone can log on and view their property's savings. Click RESIDENT SAVES to check out your property's savings or view a sample property.


Where does the Teal System equipment go?
All the Teal System equipment is located in one dedicated room which is typically positioned in a central location on the property. In a high rise, the equipment is generally in the penthouse and in a midrise, generally the top of the parking garage. Most projects require a space 16' x 28' or less.


Where do operating savings come from?
The operating savings come from the elimination of electric water heaters and the related repair and replacement costs over the 15 year term of the agreement. These costs will vary with the quality of equipment, water conditions and maintenance practice. We provide some guidance in our estimates and are happy to insert your estimates in our work sheet. Click CONSTRUCTION SAVINGS to learn more.


What kind of agreement is there?
The agreement has a 15 year term. We provide the equipment and all maintenance. There is a very low annual lease plus the boiler management fee which is billed to the resident in their water and gas bill. The owner pays the taxes and insurance.


What are reasons not to use the Teal System?
In a property where all utilities are paid by the owner, the economics are not as favorable as our estimates indicate. The Teal System performs best on sites where natural gas is available to use as the hot water energy source.


How do I contact you for more detailed information about the Teal System?
Click INFO.


Who else offers a system like this?
The Teal System is unique, no one else offers anything like this.


How can you provide unlimited hot water?
We use one large central water heating system. The heating capacity of Teal System is so great that any resident can use as much water as he/she desires and never run out.


How is the resident billed?
The resident is billed a small boiler management fee which is included as a separate line item in his monthly water and gas bill.


What does zero downtime really mean?
ZERO Downtime may be the most serious commitment we make to the Teal System users. We are so serious about ZERO Downtime that we post our success rate on the home page of our website for all to see. This is how we accomplish it. We design a back-up boiler into every Teal System so if one fails, you will still have hot water. In addition, we are onsite providing a predictive maintenance service every 6 to 8 weeks. We continuously monitor system dynamics through a sophisticated energy management control looking for variances which may indicate a problem is developing. We link every system to a 24/7 fault failure alarm monitor. In short, we design in redundancy then check, double check and check again. We are commited to ZERO Downtime.